A CompuDev Solutions Block Hour Agreement enables your company to have access to technical support service hours at a discounted rate, in return for an upfront payment. This rate is considerably less than a standard technical service charge.Under the agreement, time is accurately tracked through our professional service automation system (PSA). Block hour subscribers receive access to our client access portal. This enables clients to create, manage and review all support incidents and detail of types of service performed, time used and technical changes.
IT Block Hours Support
- Discounted Hourly Rate up to 40%
- Remote Support
- Onsite Support
- Telephone and Help-desk Support
- Scheduled Out of Hours Maintenance
- Valid for 6 Months
- 8X5X4 Response Included
Hours can be used as the client sees fit
- Technical Services: Onsite/Remote/Maintenance/Reporting/Scheduled Out of Hours
- Consultancy: Procedures/Processes/Troubleshooting
- Server and Computer Repair/Upgrades/Patching
- Troubleshooting/Software Development/Web Development
Agreement does not cover cost of software/hardware/subscriptions. It is not an emergency out of hours support contract. Once block hours are exceeded, rates revert to the standard technical service charge.